Large travel agencies and hotel groups are generally able to offer lower prices due to economies of scale. SMEs can, and should, play the customer service card. Follow these tips to give your customers the royal treatment.
Everybody likes to feel special. For customers this means service providers who remember them, welcome their repeat business and know their preferences without being told. Sounds like an impossible task? Meet CRM.
Productivity doesn’t come from doing things faster. It comes from being able to find the information you need to make the right decision, at the right time.
Ensuring customer satisfaction is the key to increased sales and profitability. The question is, are your daily interactions bulking up your wallet or leaving a hole in your pocket?
